“I just wanted to send you a message of thanks for everything you helped us with over the last few weeks and months. I guess it’s kind of “all in a day’s work” for you guys, but to us your reassurance, expertise and application to the task was invaluable and very much appreciated. It was a particularly sticky situation we asked you to unpick for us and it was a great result in the end (despite a disappointing & unforeseen sting in the tail at our end !). So thanks very much indeed.”