When you buy goods or services from a business as a consumer, you are entitled to expect those goods or services to be what you agreed to pay for. In particular, goods must be fit for purpose and sold as described. If you do not feel that these standards have been met, then you should start by following the relevant complaints procedure. If you have exhausted the complaints procedure of the company and the issue has not been resolved, then legal action may be your next step.
At RG&CO we will provide honest, straightforward advice as to whether your claim is worth pursuing further and what the best approach would be. We can try to resolve the issue on your behalf without the matter going to court, but if this informal resolution fails then we can assist you through the entire court process, keeping you fully informed at each step of the way.